Louisa Herridge Ltd (Trading as Louisa Herridge Publishing) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it and your rights in relation to your personal data.

Who we are

Louisa Herridge Ltd

Company Number: 13157057

Registered Office:
Suite G04, 1 Quality Court
Chancery Lane
London
England
WC2A 1HR

VAT Number: GB 522 4503 27

Email: [email protected]

Louisa Herridge is the data controller for the personal information described in this policy.

Information we may collect

We may collect personal information when you:

- Contact us through the website

- Download a free resource

- Join a mailing list or waitlist

- Book a discovery call

- Purchase a product, programme or service

- Attend an event or retreat

- Work with us as an author or publishing client

- Communicate with us by email or through our systems

This may include your name, email address, telephone number, business information, billing details, booking information and the information you choose to provide in forms or communications.

Payment information may be processed securely by our chosen payment provider rather than stored directly by us.

How we use your information

We may use your information to:

- Provide products, services and resources you have requested

- Respond to enquiries

- Manage bookings, programmes, events and publishing projects

- Process payments and maintain financial records

- Deliver contractual services

- Send administrative information relating to something you have purchased or requested

- Send marketing communications where we have a lawful basis to do so

- Improve our website, customer experience and services

- Meet legal, regulatory and accounting obligations

Lawful bases

Depending on the circumstances, we may process your personal information because:

- It is necessary to perform a contract with you or take steps at your request before entering into one

- You have given consent

- We have a legal obligation

- It is necessary for our legitimate business interests, where those interests do not override your rights and freedoms

You can withdraw consent to marketing communications at any time.

Marketing

Where appropriate, we may send you emails about relevant resources, programmes, publishing services, events or news.

You can unsubscribe using the link included in marketing emails or by contacting [email protected].

Sharing your information

We do not sell your personal information.

We may share information with trusted service providers where this is necessary to operate our business, deliver services or fulfil legal obligations.

These may include providers supporting:

- Website and CRM services

- Email marketing

- Appointment scheduling

- Payment processing

- Accounting

- File storage

- Publishing and production

- Business administration

Where third parties process personal data on our behalf, we expect appropriate data-protection safeguards to be in place.

International transfers

Some technology providers may process information outside the UK.

Where personal information is transferred internationally, appropriate safeguards will be used where required.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including contractual, accounting, legal and regulatory requirements.

Retention periods may therefore vary depending on the type of information and our relationship with you.

Cookies and website data

Our website may use cookies or similar technologies to support functionality, understand website usage and improve the visitor experience.

Where required, you will be given choices regarding non-essential cookies.

Your rights

Depending on the circumstances, you may have rights relating to your personal information, including the right to:

- Request access to the information we hold about you

- Ask us to correct inaccurate or incomplete information

- Request deletion of your information

- Ask us to restrict certain processing

- Object to certain processing

- Request the transfer of information where applicable

- Withdraw consent where consent is being relied upon

These rights are subject to the requirements and exemptions of applicable data-protection law. The ICO confirms rights including access, rectification, erasure, restriction and objection under the UK GDPR.

To exercise your rights, contact: [email protected]

Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve them.

You also have the right to complain to the UK Information Commissioner’s Office.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this website.

Last updated: August 2026